Expired Jobs

Senior HR Officer – 1 position 

Location: Nairobi 
Purpose of the Job:
The Senior HR officer will play a critical role in providing efficient and effective HR services to employees and stakeholders in the Bank. This position will be responsible for managing various HR administrative functions, recruitment, contracts management, end-to-end payroll processing, implementing learning and organizational development programmes,  ensuring accurate and timely HR transactions and delivering exceptional employee service experience. 

Reports to: Head of Talent and OD
Responsibilities and Accountabilities 

• Recruitment/ Talent Acquisition-Oversee end-to-end recruitment and selection processes, collaborating with hiring managers to provide staffing needs in line with the policy. 
• Learning and development – Onboard new staff, undertake training needs analysis and develop and implement learning and development programs 
• Employment Contracts Management- Oversee the end-to-end process of employment contract management, ensuring compliance with legal requirements and company policies. 
• Payroll and Benefits Management- Manage end-to-end payroll processing for the Bank, ensuring accurate and timely payroll calculations, deductions, and tax compliance. Ensure effective administration of staff medical schemes, pension, and other benefits 
• Policies and Labor Laws Compliance-Maintain a strong understanding of HR policies, labor laws, regulations, and company guidelines across the Bank. 
• Performance management– Oversee the implementation of the Banks’ performance management framework 
• Employee Relations-Ensure a conducive work environment by handling staff grievances and participating in disciplinary hearings. 
• HR Operations and Employee Support- Serve as the primary point of contact for employee inquiries related to HR policies, benefits, payroll, recruitment, and general HR-related questions. 
• HR Data and Reporting-Generate and maintain HR reports and dashboards to track key HR metrics, recruitment progress, payroll data, learning and development and performance reports. 
• Documentation and HR Records- Maintain accurate and organized employee, payroll, and recruitment files, ensuring documentation is complete and in compliance with legal requirements. 

Knowledge; Skills and Experience required for this Role  

• Bachelor’s Degree in Human Resources, Business Administration, or related field. 
• Higher Diploma in HR or Certified Human Resource Professional (CHRP-K). 
• 3-4 years of experience in HR shared services, HR administration, or related roles
• Strong understanding of HR processes, policies, and best practices. 
• Proficiency in using HRIS and Microsoft Office Suite (Excel, Word, PowerPoint). 
• Knowledge of excel and use of HR analytics tools
• Excellent communication skills with the ability to interact effectively with employees at all levels. 
• Detail-oriented and organized, with a strong focus on accuracy and data integrity. 
• Customer-service mindset and ability to handle sensitive and confidential information. 
• Problem-solving skills and the ability to work independently as well as part of a team. 
• Excellent report writing skills. 
• Ability to learn quickly and work in a fast-paced, innovative environment. 

How to Apply

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 14th February 2024 at midnight. Candidates should indicate current salary and expected salary in the email body. 

 Note: “Only shortlisted candidates shall be contacted” 

Position:
Senior Officer – Marketing and Communications

Purpose of the Job:
The main responsibility of the job holder will be to assist the Head of Marketing and Corporate Affairs in directing the department towards achieving marketing and product objectives as per the Marketing Department Strategy.

Job Description:

• Participate in developing plans for Marketing, PR, Product Development, and Customer Experience disciplines.
• Support in execution of Marketing and Customer Experience strategy into the overall business strategy of the Bank.
• Help prepare monthly, quarterly, and annual budgets for the Marketing department
• Support in monitoring and reporting on team goals
• Support in designing branding, positioning, and pricing strategies
• Identify opportunities to reach new market segments and expand market share
• Support implement brand awareness initiatives to achieve targeted metric levels for the Bank
• Support implementing Customer Retention strategies as well as increasing the barriers to exit
• Support the implementation of an agile Customer Relationship Management System
• Ensure Operational Risk standards for the Marketing and Customer Experience teams are adhered to.
• Suggest areas for process improvement and to support functional effectiveness and improve operational efficiencies
• Uphold teamwork between marketing and customer experience teams.
• Undertake copywriting and proofreading of marketing materials, social media posts, internal and external communications and other publications.
• Supervise social media management to ensure adverts are posted on time and social media queries are addressed sufficiently and in good time.
• Handling Public Relations and Campaigns with mainstream media and coordinated with relevant departments or units.
• Prepare necessary weekly and monthly reports for internal and any external consumption.
• Planning campaigns such as LIPA Na MPESA, Collection campaign, and radio activations.
• Grow our social media following
• Ensure compliance with internal and external regulatory requirements.
  Strict adherence and compliance to AML guidelines of the Bank.
• Developing and continuously reviewing product guidelines and internal operational policies ensuring all products are compliant.
• Continuously review CBK prudential guidelines and Customer Protection Act ensuring the products offered are compliant.

Required Skills, Qualifications & Experiences:

• Bachelor’s degree from a recognized institution in Communication, Marketing, or a business-related field
• CIM qualification is an added advantage
  Over 3-4 years experience in communications, marketing or communication function in an established organization
• Understanding of the requisite legal framework, in particular the Banking Act, Microfinance Act, and Central Bank of Kenya (CBK) prudential guidelines and clearing procedures.
• High level of professionalism.
• Computer skills: Adept in the use of MS Word, Excel, Access, PowerPoint, Internet and email.

How to Apply:
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the email subject on or before 26th November 2023 at 5:00 pm.

Note: Only shortlisted candidates shall be contacted

Position:
Branch Manager 

Number of openings:
3  

Location:
Mbale (1), Kisumu (1), Eldoret (1)  

Purpose of the Job: 
The position will be responsible for business development and operations, ensuring compliance, staff engagement, and business acquisition to grow profitability in line with the bank’s strategy of the bank.  

Reports to:
Head of Branches  

Job Description  

• Implement a business development strategy to grow liabilities and assets at the branch level  
• Formulate and implement branch business plans, forecasts, and budgets and ensure control and reviews.  
• Support marketing initiatives and give feedback on product performance in the branch markets  
• Cross-sell and upsell new business partnerships to increase income streams to the branch and the bank in general  
• Ensure compliance with both internal and external regulatory requirements  
• Review and report any Money Laundering risks associated with business processes and existing customer base.  
• Develop the branch business strategy in line with the corporate strategy.  
• Implement the Bank’s business development strategy at the branch level including growth in customer base, NFI, liabilities, and assets to maximize profitability  
• Oversee customer service delivery to maximize acquisition and retention.  
• Monitor and manage Operation and Business Risks to maximize profitability and reduce exposures.  
• Maintain security of staff and assets at the branch.  
• Provide leadership, direction, and pace to the branch team.  
• Build, develop, and maintain a high-performance culture.  
• Identify knowledge gaps and recommend training and mentoring initiatives.  
• Act as liaison between branch and other departments/units.  
• Ensure implementation and compliance with policies and procedures  

Required Skills, Qualifications & Experiences   

• Bachelor’s degree in a business-related field  
• 7-8 years’ experience  
• Interpersonal skills  
• Organization and planning skills  
• Business networking skills  
• Attention to details  
• Negotiation skills  
• Presentation skills  
• Analytical skills  
• Integrity  

How to Apply 
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for and the location on the e-mail subject on or before 12th February 2024 at midnight.  

Note: Only shortlisted candidates shall be contacted

Relationship Officer – Agribusiness (Branch) 

Number of positions: 1 

Location: Wote 

Purpose of the Job: 

The main responsibility of the job holder will be to achieve business growth for the Bank by selling agribusiness products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers 

Reports to: Branch Manager 

Job Description 

• Grow the bank’s liabilities, assets and NFI in the Agribusiness segment. 
• Effectively manage PAR 
• Grow quality loan book 
• Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients. 
• Recommend for product development relevant to the Agribusiness sector. 
• Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times. 
• Effectively manage and expand the relationships with existing Agribusiness clients and bringing in new clients to ensure business growth and continuity. 
• Actively ensure customer relationship management 
• Ensuring compliance with both internal and external regulatory requirements. 
• Safeguard and promote the bank’s image with the general public 
• Cross-sell and upsell other bank products 
• Any other official duty that may be assigned from time to time 

Knowledge; Skills and Experience required for this Role 

• Bachelor’s degree in a business related field 
• 1-2 years’ experience 
• MS Office 
• Interpersonal skills 
• Organization and planning skill 
• Networking skills 
• Attention to details 
• Analytical skills 
• Integrity 
• Confidentiality 
• Negotiation skills 
• Presentation skills 

How to Apply 

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 5th February 2024 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Relationship Officer – Chama Banking (Branch) 

Number of positions 1 

Location: Wote 

Purpose of the Job: 

The main responsibility of the jobholder will be to Ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas. 

Reports to: Branch Manager 

Job Description 

• Recruitment of new Chama’s and individual customers. 
• Deposit mobilization both from Chama different entities and from individuals. 
• Appraise loan proposals for Chama customers and submit for review, approval and disbursement 
• Customer portfolio management 
• Maintaining quality loan book 
• Attending to Chama meetings to cascade bank products and services 
• Cross-selling of other bank products and services 
• Liaison with the communities including barazas to bring Rafiki bank brand awareness 
• Respond to queries related to Chama business and timely resolving of customer issues. 
• Offering good customer service to all clients. 
• Any other official duties that may be assigned from time to time 

Knowledge; Skills and Experience required for this Role 

• Bachelor’s degree in a business related field 
• 1-2 years’ experience 
• MS Office 
• Interpersonal skills 
• Organization and planning skill 

• Networking skills 
• Attention to details 
• Analytical skills 
• Integrity 
• Confidentiality 
• Negotiation skills 
• Presentation skills 

How to Apply 

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 5th February 2024 at 5:00 pm. 

Note: “Only shortlisted candidates shall be contacted” 

Position:
Assistant Manager – Debt Recovery Unit (Central Office)

Number of openings:
2

Location:
Nairobi

Purpose of the Job:
The position will be responsible for monitoring, constant follow-up, restructuring, and making appropriate recommendations to the Credit Committee on non-performing loan accounts as per Special Assets & Debt Recovery Policy.

Reports to:
Manager Debt Recovery Unit

Job Description:

• Manage debt collection process in line with Bank policy.
• Manage the Bank’s non-performing portfolio with a view of maximizing profitability for the Bank.
• Liaison and management of external agencies and legal partners assisting in recoveries.
• Maintain recovery records in line with bank policies.
• Recommend suspension of interest, provisions, write-offs, and write-backs on non-performing loan accounts to the Credit Committee as per CBK Regulations.
• Undertake performance monitoring and review for the team in Special Asset and DRU.
• Provide prompt guidance, mentoring, coaching, and support on aspects of debt recovery to the team.
• Maintain a register of all repossessed assets that need to be advertised for sale.
• Ensure compliance with both internal and external regulatory requirements.
• Represent the Bank as witness on litigation matters touching on debt recovery
• Any other official duties assigned from time to time.

Required Skills, Qualifications & Experiences

• Bachelor’s degree in Law, Social science, or Business related field
• 5-6 Years working experience
• Interpersonal skills
• Networking skills
• Attention to details
• Relationship Management
• Negotiation skills
• Problem-solving skills
• Proficiency in MS Office
• Confidentiality
• Integrity

How to Apply
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 31st January 2024 at 5:00 pm.

Note: Only shortlisted candidates shall be contacted.

Position:
Business Analyst – Business Development (Central Office) 

Number of openings:
1

Location:
Nairobi 

Purpose of the Job:
The main responsibility of the job is to provide solutions to various business problems. The role is highly dependent on on-the-ground research and one-on-one interaction with Business development teams to gain a full picture of the challenge. The reports are supported by the Head of Branches. This will result in the development of initiatives to improve business structures and/or strategic decisions to support the strategic business units at Bank Microfinance Bank. 

Reports to:
Head of Strategy and Innovation 

Job Description 

• Creating detailed business analyses that outline problems, opportunities, and solutions for the branches/business units.
• Analyze business development teams’ performance to understand their strengths and weaknesses to determine opportunities for improvement.
• Forecasting and making recommendations for business needs.
• Prepare minutes of Business development meetings, branch reviews, and regional meetings with actionable plans and ownership mapping.
• Leading continuous reviews of business processes and developing optimization strategies.
• Create informative, actionable, and repeatable reporting (templates & tools) that highlights relevant business trends and opportunities for improvement.
• Exploring growth and expansion viability, feasibility, and creation of business models.
• Develop dashboards to track and monitor individual, branch, Business units, and regional performance.
• Monitor trends and variances to provide insights that help in decision-making.
• Bring new ideas to the table and challenge teams to innovate.
• Provide strong analytical skills to ensure agreed strategies and goals are communicated and effectively implemented.
• Update business strategies and plans as may be required.
• Participate in market research, product development, and implementation
• Any other duties that may be assigned by the supervisor.

Required Skills, Qualifications & Experiences

• Bachelor’s degree in Business Administration, Statistics, Marketing, or other related fields.
• Minimum 3-4 years work experience in a similar role
• Proven ability in data analytics & visualization.
• Experience with common business analysis like SWOT, PESTLE, Positioning, etc.
• Advanced MS Excel skills and other data analysis tools.
• Excellent analytical & presentation skills
• Excellent communication skills.
• Detail-oriented, analytical, and inquisitive
• Ability to work independently and with others.
• Extremely organized with strong time-management skills
• Data-driven, with a clear understanding of data analytics, metrics, and statistics
• Understanding of market segments, geographical strengths, and opportunities within the Bank Network.
• Problem-solving skills

How to Apply
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 31st January 2024 at 5:00 pm. 

Note: Only shortlisted candidates shall be contacted

Positions:
Manager – Projects (Central Office)

Number of openings:
1 

Location:
Nairobi 

Purpose of the Job:
The main responsibility of the job holder will be to plan, oversee and lead projects from ideation through to completion while following project governance protocols. 

Reports to:
Head – Digital & Transactional Banking

Job Description:

• Develop manage and implement project plans to ensure project delivery is achieved within set deadlines. 
• Coordinating staff and internal resources. 
• Managing relationships with staff and external partners. 
• Leading project planning session. 
• Overseeing all incoming and outgoing project documentation. 
• Participating in tender process i.e. design, submission and review. 
• Managing project budgets. 
• Conduction project reviews and creating detailed reports for SteerCo. 
• Managing project documentation as per governance protocols e.g. Sign-off and certifications. 
• Ensure proper systems are in place to effectively manage AML/CFT risks and strict compliance with the Banking laws, the prudential guidelines and regulations issued by CBK, and other legal guidelines that may be issued by the government or other industry stakeholders, from time to time. 
• Responsible for identifying and reporting potential and actual project risk within projects assigned compliance policies & procedures. 
• Formulate and ensure up to date policies and procedures governing projects as and when changes occur 
• Managing and developing a high-performance team to meet set deliverables. 
• Providing coaching, training needs and mentorship aimed at building their knowledge and expertise as well as ability to manage customer expectations within own portfolio 

Required Skills, Qualifications & Experiences

• University degree in a Business or IT-related field. 
• An MBA is an added advantage. 
• Have a minimum of 5 years in the Banking Industry; 1 of which must be in a supervisory role. 
• A minimum of 1 year’s skilled experience in project management. 
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry.
• Able to apply financial knowledge and skills. 
• Able to identify and minimize potential and inherent risks in project delivery. 

• Proficient in the use of Banking and office management systems. 
• Experience in stakeholder management.
• Written and verbal communication skills. 
• Capacity to manage high-stress situations. 
• Ability to multi-task and manage various project elements simultaneously.
• Leadership skills. 
• Big-picture thinking and vision. 
• Attention to detail. · Conflict resolution skills. 
• Planning and organization skills. 
• Delivering projects within set budgets. 
• Delivery of project within set timelines. 
• Active monitoring and reporting on project progress. 

How to Apply
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 31st January 2024 at 5:00 pm. 

Note: Only shortlisted candidates shall be contacted

Relationship Officer – Agribusiness (Branch) 

Number of positions 3 

Location: Mtwapa (1), Kitengela (1), Limuru (1) 

Purpose of the Job: 

The main responsibility of the job holder will be to achieve business growth for the Bank by selling agribusiness products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers 

Reports to: Branch Manager 

Job Description 

• Grow the bank’s liabilities, assets and NFI in the Agribusiness segment. 
• Effectively manage PAR 
• Grow quality loan book 
• Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients. 
• Recommend for product development relevant to the Agribusiness sector. 
• Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times. 
• Effectively manage and expand the relationships with existing Agribusiness clients and bringing in new clients so as to ensure business growth and continuity. 
• Actively ensure customer relationship management 
• Ensuring compliance with both internal and external regulatory requirements. 
• Safeguard and promote the bank’s image with the general public 
• Cross-sell and upsell other bank products 
• Any other official duty that may be assigned from time to time 

Knowledge; Skills and Experience required for this Role  

• Bachelor’s degree in a business related field 
• 1-2 years’ experience 
• MS Office 
• Interpersonal skills 
• Organization and planning skill 
• Networking skills 
• Attention to details 
• Analytical skills 
• Integrity 
• Confidentiality 
• Negotiation skills 
• Presentation skills 

How to Apply  

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 31st January 2024 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Senior Officer – Digital & Transactional Banking (Central Office) 

Number of positions 1 

Location: Nairobi 

Purpose of the Job: 

The job holder will be responsible for growth in the non-funded income, inflows, onboarding onto digital channels activities in line with the bank’s strategy and set policies and procedure guidelines of all legacy bank customers. 

Reports to: Head- Digital & Transactional Banking 

Job Description 

• This is the digital channels champion who works with the Branch Business Development teams to champion uptake digital channels through: – 
• Recruitment of New customers by on-boarding onto Lipa Na M-PESA, Card customers, Mobile banking and Internet Banking. 
• Driving MPESA Agents recruitment in conjunction with the business development teams as per the laid down standards and CBK Guidelines as well as tracking and performance. 
• Drive uptake of Channels products in the Branch as per agreed KPI’s for the existing customer base not on boarded. 
• Ensure active M-PESA Agents based in their respective branches, through the uptake process and procedures, and follow up, assistance in terms complaints resolve and general guidance and Ensure Nil dormancy and income growth. 
• Coordinate seminars, forums and Market Storms for market sensitization and provide forums for sharing feedback on the bank’s digital products. 
• Support the Branch on dormant LIPA Na M-PESA, Rafiki Mkononi, Internet Banking, Card activations and dormant service renewals. 
• Work with Central office team to resolve operational issues affecting Digital Channels Business and also ensure uptake of digital service innovations in the Branches. 
• Carry out periodic and regular visits to digital channels clients to drive digital channels uptake with dormancy levels at below 5 %. 
• Ensure that the digitization index is at 90% across all branches. 
• Responsible for reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures. 
• Hand hold new business development officers by providing them with guidance on how to grow their business. 
• Preparations of periodic reports on digital channels performance. 
• Other duties and responsibilities as assigned from time to time. 
• Participate in customer surveys and achieve targeted metrics. 
• Design, develop, improve and implement customer engagement strategies to ensure high levels of customer satisfaction. 
• Follow up internally with support partners to ensure matters raised and rectified to conclusion. 
• Follow up externally with support partners to ensure matters raised and rectified to conclusion. 

• Manage both internal and external service SLAs. 
• Ensure project delivery within set lead-times. 
• Adopt all internal policies and procedures in relation to virtual banking both directly and indirectly. 
• Monitor, identify and mitigate the unit’s risks related to virtual banking in conjunction with units such as Service Delivery, IT Security, Audit & Risk & Compliance 
• Ensure effective performance management of resources that may be allocated from time to time. 
• Ensure trainings take place as per set goals. 
• Ensure attendance and completion of all in-house training. 
• Inculcate and execute product management through support teams. 

Knowledge; Skills and Experience required for this Role 

• University Degree in a Business related field. 
• CPA Part I or Diploma in Banking or Business Administration is an added advantage. 
• Minimum of 3 years in in sales/client relationship management 
• Minimum 1year exposure to digital channels operations. 
• Able to apply financial knowledge and skills. 
• Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry. 
• Experience in stakeholder management. 
• Proficient in the use of Banking and office management systems. 
• Basic Risk Management and prevention. 
• Be commercially aware of digital payment, and digital products, systems and new innovations. 
• Good MS Office product skills with a bias in EXCEL, Word & PowerPoint. 

• Basic knowledge on AML (Anti- Money Laundering) 
• Basic digital product management knowledge. 
• Analytical skills. 
• Strong training skills and experience, including change management. 
• Excellent verbal and written communication skills, including to senior stakeholders, external partners and customer as the case may be. 
• Strong analytical skills. 
• Strong organizational skills in relation to self and the team. 
• Able to develop and implement solutions both tactical & strategic. 
• Attention to detail & accuracy. 
• Ability to remain calm under pressure and find a solution in a complex and demanding environment. 
• Willingness to travel on demand. 
• Professionalism. 
• Client focus. 
• Decision Making & Accountability. 
• Working with ease with others. 
• Quick adoption to change. 
• Business Acumen. 

How to Apply 

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 31st January 2024 at 5:00pm. 

Note: Only shortlisted candidates shall be contacted

Senior Relationship Officer – Business Banking (Branch) 

Number of positions:1 

Location: Nakuru 

Purpose of the Job: 

To achieve business growth for the Bank by selling SMEs products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers. 

Reports to: Branch Manager 

Job Description 

• Effectively manage PAR 
• Grow quality loan book 
• Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients. 
• Recommend for product development relevant to the SME sector. 
• Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times. 
• Effectively manage and expand the relationships with existing SME clients and bringing in new clients so as to ensure business growth and continuity. 
• Actively ensure customer relationship management 
• Ensuring compliance with both internal and external regulatory requirements. 
• Safeguard and promote the bank’s image with the general public. 
• Cross-sell and upsell other bank products 
• Any other official duty that may be assigned from time to time 

Knowledge; Skills and Experience required for this Role 

• Bachelor’s degree in a business related field 
• 3-4 years’ experience 
• Competency MS Office 
• Interpersonal skills 
• Organization and planning skill 
• Business networking skills 
• Attention to details 
• Negotiation skills 
• Presentation skills 
• Analytical skills 
• Integrity 
• Confidentiality 

How to Apply 

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 31st January 2024 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Senior Relationship Officer – Enterprise (Branch) 

Number of positions 1 

Location: Kengeleni (1) 

Purpose of the Job: 

The main responsibility of the job holder will be to achieve business growth for the Bank by selling Enterprise products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers. 

Reports to: Branch Manager 

Job Description 

• Grow the bank’s liabilities, assets and NFI in the Enterprise segment. 
• Effectively manage PAR 
• Grow quality loan book 
• Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients. 
• Recommend for product development relevant to the Enterprise Banking sector. 
• Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times. 
• Effectively manage and expand the relationships with existing Enterprise banking clients and bringing in new clients so as to ensure business growth and continuity. 
• Actively ensure customer relationship management 
• Ensuring compliance with both internal and external regulatory requirements. 
• Safeguard and promote the bank’s image with the general public 
• Cross-sell and upsell other bank products 
• Any other official duty that may be assigned from time to time 

Knowledge; Skills and Experience required for this Role 

• Bachelor’s degree in a business related field 
• 3-4 years’ experience 
• MS Office 

• Interpersonal skills 
• Organization and planning skill 
• Networking skills 
• Attention to details 
• Analytical skills 
• Integrity 
• Confidentiality 
• Negotiation skills 
• Presentation skills 

How to Apply 

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 31st January 2024 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted”