Rafiki Microfinance Bank is a place where creativity and positive ambition are infectious. We are restless to win, to meet the changing needs of our customers and unlock growth opportunities. We are looking for a Manager-Service Delivery who will help us achieve our vision
The ideal candidate will Implement and administer operation process policy framework, ensure excellent services to achieve profitability.
Duties & Responsibilities
1.Maintain customer service excellence at the branch level.
2.Banking hall and call management.
3.Custodian of tools of trades and stationaries.
4.Branch operational risk management
5.Manage customer onboarding process.
6.Cash and float management.
7.Ensure security procedures are adhered to and monitor general physical
security of the branch.
9.Review and action on reports according to laid-down instructions
10.Submission of periodic reconciliation reports.
11.Cross-sell and up-sell the bank products.
12.Grow transactional income at the branch.
13.Any other official duty assigned from time to time.
Key Competencies, Skills, Qualifications and Experience
- Bachelors’ degree in business related field.
- 5-6 years Working experience in Service Delivery and in a supervisory role
- Interpersonal skills
- Organization skills
- Analytical skills.
- Proficiency in MS Office
- Product Knowledge
- People Management skills.
How to Apply
Interested candidates are requested to send their cover letter and CV to firstname.lastname@example.org quoting the position applied for on the email subject on or before 25th October 2022 at 5:00pm.
Note: “Only shortlisted candidates shall be contacted”