Current Jobs

Location: Nairobi

Duties & Responsibilities  

• Providing timely and competitive quotations for proposed risks as well as follow up for closing instructions.
• Ensure renewal retention with the help of RO and branch coordinators, one month and weekly reminders.
• Ensuring underwriting rates, guidelines and terms are adhered to before acceptance of risk.
  Sending renewal reminders to the branch before expiry & ensure all bank assets have been insured through RMBI.
• Attend to walk in clients and handle complaints written or verbal within the stipulated time.
• Preparing underwriting reports i.e. monthly and quarterly.
• Ensuring that risk notes and cover notes are issued to the insurance company for any risk accepted.

Key Competencies:

Technical Skills

• Technical competence in insurance.
• Problem solving skills

Interpersonal and Organizational skills

• Excellent communication and presentation skills

Competencies:

The key applicable competencies applicable for this role are:

• Client focus.
• Decision Making & Accountability.
• Working with ease with others.
• Quick adoption to change.

Experience & Academic qualifications

• Computer Literacy
• University degree in a Business or IT related field.
• Have a minimum of 3 years in the insurance Industry;
• Sound knowledge of regulatory framework in the insurance Industry.
• Able to apply insurance knowledge and skills.
• Able to identify and minimize potential and inherent risks in insurance.

 How to Apply

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for and job location on the e-mail subject on or before 16^th April 2024.

Note: “Only shortlisted candidates shall be contacted”

Job Title:
Relationship Manager – Liabilities 

Location:
Rafiki Microfinance Bank, Head Office 

Department:
Liabilities 

Reports To:
Head of Liabilities 

Job Summary:
To grow good portfolio based on cheap deposits which in return means a higher  retention  in interest  income. Maintain a balance between the maturities of the bank assets and liabilities in order to maintain liquidity and to facilitate lending while also maintaining a healthy balance sheet 

Key Responsibilities:  

• Develop and nurture strategic relationships with the clients to ensure that the Bank maximizes on the Business potential/wallet size of the customer . 
• Continually recommend improvements and adaptations to existing systems, processes, and structures in order to ensure current and future viability of the relationships. 
• Acquire new corporate clients and continuous monitoring and nurturing of the relationships to ensure that clients are always satisfied with the Bank’s services and solutions. 
• Develop and ,package winning value propositions targeting major relationships with huge potentials for cheap deposits, quality assets, and substantial non–funded revenues. 
• Identify key contacts and key business influencers within the clients’ business and foster a relationship to ensure cutting edge information about the client’s business objectives, opportunities, and threats for proactive management. 
• Develop an intimate understanding of the client’s industry and business; analyze their modus operandi, management practices, and market conditions affecting the long-term sustainability and viability of the business and sector. 
• Introduce specialist skills on specific products and product mix at the appropriate time and level in order to create solutions that effectively satisfy client needs. 
• Initiate and monitor customer/Bank contact at all levels, ensuring that customers enjoy the highest standards of service. 
• Proactively monitor markets and pre-empt risks for both the Bank and the client with timely identification of potential problem accounts and formulating appropriate risk mitigating strategies. 
• Keep abreast of developments in the market; be aware of and target projects to be carried out by parastatals, government ministries a developmental agency to onboard the projects accounts, the value chain accounts of the end beneficiaries, and related parties. 
• Scope for and onboard collection business from cash-rich corporates with large collections volumes. 

 Key Competencies, Skills, Qualifications and Experience: 

• Bachelors degree 
• 6-7 years experience 
• Interpersonal 
• Emotional intelligence 
• Time management  
• Adaptability 
• Integrity 
• Confidentiality 

How to Apply
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 21st March 2025 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Job Title:
Relationship Officer- Business Development 

Department:
Business Development 

Reports To:
Branch Manager 

Job Summary:
To achieve business growth for the Bank by selling Enterprise products within assigned market segments and by promoting and selling other products and services of the Bank to enhance value-added relationship with existing customers.   

Key Responsibilities: 

• Grow the bank’s liabilities, assets and NFI in the Enterprise segment. 
• Effectively manage PAR 
• Grow quality loan book 
• Promote active utilization of the bank’s Credit and Treasury facilities to existing and potential clients. 
• Recommend for  product development relevant to the Enterprise Banking sector. 
• Evaluate credit proposals and oversee the credit applications process on a timely basis with the bank’s set turnaround times. 
• Effectively manage and expand the relationships with existing Enterprise banking clients and bringing in new clients so as to ensure business growth and continuity. 
• Actively ensure customer relationship management 
• Ensuring compliance with both internal and external regulatory requirements. 
• Safeguard and promote the bank’s image with the general public 
• Cross-sell and upsell other bank products 
• Any other official duty that may be assigned from time to time 

Key Competencies, Skills, qualification and Experience 

• Bachelor’s degree in a business related field 
• 1-2 years’ experience 
• MS Office 
• Interpersonal skills 
• Organization and planning skill 
• Networking skills 
• Attention to details 
• Analytical skills 
• Integrity

How to Apply
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 21st March 2025 at 5:00pm.  

Note: “Only shortlisted candidates shall be contacted” 

Job Title:
Senior Officer – IT  

Location:
Rafiki Microfinance Bank – Head Office 

Department:
Information Technology 

Reports To:
IT Manager 

Job Summary:
The Senior IT Officer is responsible for providing end-user IT system support to staff, handling of user queries, IT-related projects, IT infrastructure maintenance ensuring smooth and secure operations of core banking systems that meet the set SLA for smooth running of Bank 

Key Responsibilities: 

• Resolve IT system user queries and problems within the TAT. 

• Troubleshooting, Installing and configuring computer hardware operating systems and applications; 

• Monitoring and maintaining Banks and its affiliate IT systems. 

• Providing support, including procedural documentation and relevant reports; 

• Creation of new users’ accounts and profile. 

• Working with third parties to achieve IT related tasks 

• Perform preventive maintenance duties on IT system. 

• Perform EOD, EOM, EOY procedures 

• Collaborate with other departments to leverage technology to enhance business operations. 

• Manage network infrastructure including LAN, WAN, and VPN. 

• Monitor network performance and troubleshoot issues to ensure optimal performance 

• Server and systems administration-regular system updates and backups. 

• Coordinate with vendors and service providers for procurement and maintenance of IT equipment 

• Managing and maintaining databases to ensure data integrity and availability. 

• Provide technical support and troubleshooting for end-users. 

• Participate in IT projects, ensuring timely and successful completion. 

• Ensure high availability and performance of servers, network systems, databases, and other IT infrastructure. 

• Implement and maintain security protocols to protect against data breaches, malware, and other cyber threats. 

• Provide technical support for the core banking software, ensuring updates, patches, and customizations are properly implemented. 

Qualifications: 

1. Bachelor’s degree in Information Technology, Computer Science, or a related field 
2. 2-4 Years’ working experience 
3. Experience with server administration, virtualization, and cloud services. 
4. Relevant certifications (e.g. Oracle Database Administration, CCNA, CompTIA Network+, CompTIA A+, Microsoft Certified: Azure Administrator, ITIL) are a plus. 
5. Integrity 
6. Interpersonal skills 
7. Demonstrable trouble shooting skills 
8. Confidentiality 

Skills and Competencies: 

• Strong analytical and troubleshooting skills. 

• Ability to work independently and as part of a team. 

• Excellent organizational and time management skills. 

• Attention to detail and a commitment to quality. 

How to Apply
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 25th January 2025 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Manager Talent Management – Central Office, Nairobi 

The main responsibility of the job holder will be to implement the Talent Management Strategy, prepare reports and provide leadership to the direct reports. 

Job Description:

1. Develop and implement employee resourcing plans in line with the resourcing strategy.
2. Implement the Employee engagement programs to ensure motivated workforce.
3. Carry out job analysis, prepare job descriptions in liaison with the HODs and advertise for vacant roles. 
4. Advertise for open roles using available channels.
5. Review the shortlist and carry out behavioral, competency-based, and psychometric interviews as appropriate. 
6. Prepare and present recruitment reports.
7. Design and implement a robust onboarding and staff development program.
8. Implement coaching and mentorship framework.
9. Implement Banks Reward, benefits and recognition program as per the policy.
10. Ensure timely development and implementation of monthly payroll.  
11. Ensure effective administration of staff medical schemes, pension, leave schedules and documentation.
12. Undertake training needs analysis and develop learning and growth programs.
13. Oversee design and delivery of e-learning courses, workshops, onboarding training, and other training 
14. Staff Sensitization on HR policies and procedures. 
15. Develop and implement industrial attachment and internship programs.
16. Implement culture change programs in line with culture change strategy.
17. Draw Human Resource annual budgets in line with the strategy. 
18. Oversee the Banks’ performance reviews-biannual and annual.
19. Ensure a conducive work environment by handling staff grievances and participating in disciplinary hearings. 
20. Develop and implement staff welfare initiatives.
21. Prepare periodic reports and present to Management.

Knowledge, Skills and Experience required for this Role :

• Bachelor’s degree in Social sciences  
• Higher National Diploma in HR  
• CHRP (K) an added advantage 
• 7-8  years working experience in management level, 3 of which should be in talent management 
• Strategic Thinking 
• Shared vision  
• Conflict  management 
• Interpersonal skills 
• Creativity and innovation 
• Resilience and Flexibility 
• Mental and emotional intelligence 
• Networking skills 
• Attention to details 
• Relationship Management 
• Negotiation skills 
• Problem solving and Decision making 
• Proficiency in MS Office 
• Confidentiality 
• Integrity 

How to Apply 
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 30th December 2024 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Number of positions:
1 (one) 

Location:
Central Office 

Purpose of the Job:
The position will be responsible for developing the bank’s Information Security framework and ensuring cyber security health. 

Reports to:
Head of IT 

Job Description 

• Overseeing the establishment, implementation and adherence to policies and standards that guide and support the terms of the information security strategy. 

• Communicating with executive management to ensure support for the information security program. 

• Overseeing and conducting risk management activities (risk assessment, gap analysis, business impact analysis, etc.) to help the enterprise reach an acceptable level of risk. 

• Advising and making recommendations regarding appropriate personnel, physical and technical security controls. 

• Managing the information security incident management program to ensure the prevention, detection, containment and correction of security breaches. 

• Serves as an internal information security consultant to the bank 

• Documents security policies and procedures created by the Information Security Committee. 

• Creating an enterprise-wide information security education and awareness campaign. 

• Provides direct training and oversight to all employees, affiliated companies or other third parties, ensuring proper information security clearance in accordance with established organizational information security policies and procedures. 

• Advises the organization with current information about information security technologies and related regulatory issues 

• Coordinating the communication of the information security awareness campaign to all members of the enterprise. 

• Coordinating with vendors, auditors, executive management and user departments to enhance information security 

• Prepares the disaster recovery plan in coordination with the bank’s BCP Team 

• Reporting appropriate metrics to executive management. 

• Performs other related duties as assigned. 

Knowledge: Skills and Experience required for this Role  

• Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems or a related area 

• 7 to 8 years working experience in an Information Security Role 

• Professional information security certification 

• Interpersonal skills 

• Organization skills 

• Confidentiality  

• Integrity 

• Analytical skills.   

• Systems knowledge 

How to Apply
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 23rd August 2024 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Branch Manager 

Number of positions: 1 

Purpose of the Job:
The position will be responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profitability in line with the bank’s strategy. 

Reports to: Head of Branches 

Job Description 

• Implement business development strategy to grow liabilities and assets at branch level 

• Formulate and implement branch business plans, forecasts and budgets and ensure control and reviews. 

• Support marketing initiatives and give feedback on products performance in the branch markets 

• Cross-sell and upsell new business partnerships to increase income streams to the branch and the bank in general 

• Ensure compliance with both internal and external regulatory requirements 

• Review and report any Money Laundering risks associated with business processes and existing customer base. 

• Develop the branch business strategy in line with the corporate strategy. 

• Implement the Bank’s business development strategy at branch level including growth in customer base, NFI, liabilities and assets to maximize profitability 

• Oversee customer service delivery to maximize acquisition and retention. 

• Monitor and manage Operation and Business Risks to maximize profitability and reduce exposures. 

• Maintain security of staff and assets at the branch. 

• Provide leadership, direction and pace to branch team. 

• Build, develop and maintain a high-performance culture. 

• Identify knowledge gaps and recommend training and mentoring initiatives. 

• Act as liaison between branch and other departments / units. 

• Ensure implementation and compliance with policies and procedures 

Knowledge; Skills and Experience required for this Role  

• Bachelor’s degree in a business-related field 

• 7-8 years’ experience 

• Interpersonal skills 

• Organization and planning skill 

• Business networking skills 

• Attention to details 

• Negotiation skills 

• Presentation skills 

• Analytical skills 

• Integrity 

How to Apply
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 25th August 2024 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Assistant Manager-Security and Investigations 

Number of positions: 1 (one) 

Location:
Nairobi with frequent travel to the branches  

Purpose of the Job:
The position will be responsible for undertaking fraud and forensic investigations in line with the banks security policy and best practices 

Reports to: Senior Manager, Safety, Security & Investigations 

Job Description 

• Monitor and report any lapses in the implementation of the Bank wide fraud policy.  

• Carry out fraud and forensic investigations for the bank on all matters pertaining to security breaches and report appropriately. 

• Provide administrative support in following up of court cases ensuring proper documentation of investigation files. 

• Collaborate with relevant internal stakeholders to ensure appropriate security incident management.  

• Develop training programs and train staff on fraud detection, prevention, mitigation and reporting 

• Proactively collect intelligence for security/safety of bank assets and mitigation of fraud incidents. 

• Ensure all fraud records, files, internal and external correspondence are well maintained. 

• Represent the department in all matters of investigations.  

• Conduct vetting of all new staff joining the bank 

• Any other official duty that may be assigned from time to time 

Knowledge: Skills and Experience required for this Role  

• Bachelor’s degree in forensics and Fraud investigation, security management or any other related course 

• Certified Fraud Examiner (CFE) course is an added advantage 

• 5-6 years Working experience, experience in a financial institution is a plus 

• Licensed private security regulatory authority certification 

• Good understanding of the relevant regulatory framework 

• Excellent writing and communications skills. 

• Organization skills 

• Confidentiality  

• Integrity 

• Analytical skills.   

• Proficiency in MS Office  

• Product Knowledge  

• People Management skills.  

• Systems knowledge 

How to Apply 
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 25th August 2024 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Senior Relationship Officer – Chama Banking 

Location: Machakos, Wote, Nairobi 

Purpose of the Job: 

The main responsibility of the jobholder will be to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas and Saccos. 

Reports to: Branch Manager 

Job Description 

• Recruitment of new Chama’s and individual customers. 

• Deposit mobilization both from Chamas, Sacco’s, different entities and individuals. 

• Appraise loan proposals for Chamas and Saccos customers and submit for review, approval and disbursement 

• Customer portfolio management 

• Maintaining quality loan book 

• Attending to Chama and Sacco meetings to cascade bank products and services 

• Cross-selling of other bank products and services 

• Liaison with the communities including barazas to bring Rafiki bank brand awareness 

• Respond to queries related to Chama & Sacco business and timely resolving of customer issues 

• Offering good customer service to all clients. 

• Any other official duties that may be assigned from time to time 

Knowledge; Skills and Experience required for this Role  

• Bachelor’s degree in a business a related field or equivalent 

• 3-4 years’ experience 

• Good product knowledge 

• Interpersonal skills 

• Presentation skills 

• Negotiation skills 

• Integrity 

• confidentiality 

How to Apply  

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 25th August 2024 at 5:00pm. 

Note: “Only shortlisted candidates shall be contacted” 

Finance Manager – Cost Management 

Number of positions:
1 (one) 

Location:
Nairobi  

Purpose of the Job:
The position will be responsible for cost management, fixed assets management efficiently and effectively to achieve the bank’s strategic goals. 

Reports to:
Chief Finance Officer 

Job Description 

COST MANAGEMENT 

• Formulating and implementing cost management initiatives in line with the bank’s strategy. 

• Reviewing and presenting costs analysis reports to the CFO  

• Perform periodic checks on the accuracy and completeness of the bank’s expenses 

• Preparation of annual expense budgets. 

• Budgetary control. 

PAYMENTS 

• Review for proper documentation and approval of payments as per the finance policy and approval matrix. 

• Service provider relationship management. 

• Ensuring that supplier reconciliations are done, and any outstanding issues resolved on time. 

• Ensuring that payments are processed as per the set SLAs. 

• Ensuring all statutory deductions and taxes are remitted on time. 

• Reviewing and approving payments for subsidiary. 

FIXED ASSETS MANAGEMENT 

• Ensuring that all the new assets are verified and capitalized. 

• Periodic fixed asset verification and tagging. 

• Ensuring that the bank’s assets are insured against potential risks. 

• Preparation of the fixed asset movement schedule monthly. 

RECONCILIATIONS 

• Reviewing monthly supplier reconciliations. 

• Reviewing monthly GL reconciliations for fixed assets and accounts payable. 

• Ensuring that the monthly stock take has been carried out and discussing the reports with the C.F.O. 

• Supporting the audit process both internally and externally by providing all the required information within set timelines. 

STAFF MANAGEMENT 

• Managing direct reports and staff matters e.g. training. 

• Prepare performance contract and BSC for staff 

• Manage staff leave as per agreed leave plan 

Knowledge: Skills and Experience required for this Role  

• University degree in any business-related field or equivalent 

• CPA (K) or equivalent 

• 5 – 6 years’ experience, 3 of which should be in a supervisory role 

• Quantitative and qualitative analytical skills 

• Excellent communication and presentation skills 

• A working knowledge of bank’s operating systems controls and general banking. 

• Leadership skills to motivate and empower the team to reach organizational goals. 

• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards. 

• Performance Management skills to optimize employee productivity. 

• Interpersonal skills to effectively communicate with and manage customer expectations (internal), and other stakeholders who impact performance. 

• Planning & organizing skills to ensure proper management of objectives, tasks and responsibilities of the unit. 

How to Apply
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 25th August 2024 at 5:00 pm. 

Note: “Only shortlisted candidates shall be contacted”