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SENIOR OFFICER –MARKETING AND COMMUNICATIONS

SENIOR OFFICER –MARKETING AND COMMUNICATIONS

The main responsibility of the job holder will be to assist the Head of Marketing and Corporate affairs in directing the department towards achieving marketing and product objectives as per the Marketing Department Strategy.

JOB DESCRIPTION

  • Participate in developing plans for Marketing, PR, Product Development and Customer Experience disciplines.
  • Support in execution of Marketing and Customer Experience strategy into the overall business strategy of the Bank.
  • Help prepare monthly, quarterly and annual budgets for the Marketing department.
  • Support in monitoring and reporting on team goals.
  • Support in designing branding, positioning and pricing strategies.
  • Identify opportunities to reach new market segments and expand market share.
  • Support implements brand awareness initiatives to achieve targeted metric levels for the Bank.
  • Support implement Customer Retention strategies and support increase the barriers to exit.
  • Support implementation of an agile Customer Relationship Management System.
  • Ensure Operational Risk standards for the Marketing and Customer Experience teams are adhered to.
  • Suggest areas for process improvement and to support functional effectiveness and improve operational efficiencies.
  • Uphold teamwork between marketing and customer experience teams.
  • Undertake copywriting and proof reading of marketing materials, social media posts, internal and external communications and other publications.
  • Supervise social media management to ensure adverts are posted on time and social media queries are addressed sufficiently and in good time.
  • Handling Public Relations and Campaigns with mainstream media and coordinated with relevant departments or units.
  • Prepare necessary weekly and monthly reports for internal and any external consumption.
  • Planning campaigns such as LIPA Na MPESA, Collection campaign, Radio activations.
  • Grow our social media following.
  • Ensure compliance with internal and external regulatory requirements.
  • Strict adherence and compliance to AML guidelines of the Bank.
  • Developing and continuously reviewing product guidelines and internal operational policies ensuring all products are compliant.
  • Continuously review CBK prudential guidelines and Customer Protection Act ensuring the products offered are compliant.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

  • Bachelor’s degree from a recognized institution in Communication, Marketing or a business-related field
  • CIM qualification is an added advantage
  • Over 3-4 years’ experience in communications, marketing or communication function in an established organization
  • Understanding of the requisite legal framework, in particular the Banking Act, Microfinance Act and Central Bank of Kenya (CBK) prudential guidelines and clearing procedures.
  • High level of professionalism.
  • Computer skills: Adept in use of Ms Word, Excel, Access, Power-Point, Internet and email.

HOW TO APPLY

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 26th November 2023 at 5:00pm.

Note: “Only shortlisted candidates shall be contacted”

FINANCE MANAGER INTERNAL CONTROLS & RECONCILIATIONS

FINANCE MANAGER INTERNAL CONTROLS & RECONCILIATIONS

The main responsibility of the job holder will be to apply established policies, processes, procedures and tools to achieve optimal efficiency, compliance and strong control environment.

JOB DESCRIPTION

  • Overall coordination and overseeing the audit of the Bank and providing correspondences to the internal and external auditors.
  • Reviewing the financial statements to ensure they are accurate and the necessary disclosures made to comply with International Financial Reporting Standards and other regulatory requirements.
  • Communicating with the various heads of department and management on issues arising from internal controls and audits.
  • Substantiation of Banks trial balance and ensuring reconciliations are done on all balances.
  • Preparing monthly risk factors and corrective action and tracking for all units.
  • Reporting on the execution of the enterprise strategy and financial plans.
  • Cash flow analysis, forecasting and management.
  • Champion the bank’s risk management process by ensuring adherence to Policies, procedures and Regulatory requirements.
  • Managing all reconciliation processes for all suspense and Bank Accounts
  • Managing daily production and reviewing of all returns supporting the banks operations.
  • Investigating and identifying any data anomalies, researching data and proactively addressing any reporting issues.
  • Maintaining accurate records and exercising quality control on all bank returns.
  • Overseeing and implementing Risk and Compliance programs.
  • Raising appropriate correction entries based on reconciliations outcome and liaising with branches and Operations department for necessary adjustments.
  • Reviewing Mid-month and End month reconciliations for all branches.
  • Compiling all bank end of month returns.
  • Representing Finance department in the Operations and Risk Committee on a monthly basis.

KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED FOR THIS ROLE

  • A business related degree from a reputable university
  • CPA (K)
  • 5 – 6 years’ experience 3 of which in a supervisory level.
  • High level of oral, written communication skills, and proven analytical abilities to analyze interpret resolve, change workflow, and improve productivity.
  • Understand the impact of service and assigned roles on customers
  • Knowledge of the RMFB procedures and processes
  • Innovative and provide sound solutions for improvement in terms of best practice.
  • Ability to perform under pressure and accept varied responsibilities
  • Excellent time management skills to perform efficient and productive work
  • Proven problem solving and investigative skills
  • Innovative and open minded
  • Proper escalation of any challenges faced so as to seek solutions for the same.

HOW TO APPLY

Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for on the e-mail subject on or before 26th November 2023 at 5:00pm.

Note: “Only shortlisted candidates shall be contacted”

Our goal at Rafiki Microfinance Bank is to be the leading change agent in entrepreneurship development in Africa.

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